We’ve prepared a comprehensive PDF guide showing step-by-step instructions with pictures, so you can quickly find any feature and make full use of the Overstrand Collab Citizen App.
What’s in the PDF:
- Download the Collab Citizen App – search for the green Collab Citizen App icon in your phone’s app store.
- Register on the App – ID number is optional for now, but it will be needed when the Account Statement feature is active to verify your account
- Log a Service Request – from meter readings to streetlight repairs, potholes, and sewer tanker requests; all requests are monitored and assigned 24/7.
- Manage addresses – if an address isn’t recognised, the PDF shows how to provide an accurate one. You can save multiple addresses and mark favourites using the Favourites icon.
- Read and add comments – see updates on requests, type comments, and attach photos. (Our updates appear on the left, your comments on the right).
Make use of the Citizen App and check out this handy guide today and stay informed about your service requests.
Guidelines also available on the municipal website: https://www.overstrand.gov.za/overstrand-collab-citizen-app/
